We’re updating Copilot to create a simpler, more cohesive experience for everyone. Depending on the account and device you use, you will see changes to the Copilot app including changes to appearance and functionality, such as navigation, feature availability, or sign-in experience. You will be able to sign in to the updated Copilot app with a personal account, a work or school account, or both. Work and personal accounts remain separate. Your organisation’s security, privacy, compliance, and administrative controls continue to apply when you use Copilot with your work or school account.

With a fresh new look, the new app brings together the best of Copilot chat and image creation, along with the power of Microsoft 365 for your work. Access Word, Excel, Outlook, and other Microsoft 365 apps, files, and content directly from the app, so you can move seamlessly from chat to your favourite Microsoft apps. Sign in using your work, school, or personal account and connect to email, calendar, and cloud storage to give Copilot the context it needs to keep you moving forward at work or at home.  

Microsoft 365 subscribers can achieve more with Copilot, thanks to advanced AI, leading models, and higher usage limits than free users.

When you reach a limit, you can choose to upgrade to a paid option or return later. Copilot users in Edge or using the Copilot Windows app may benefit from a higher free usage allowance. 

For higher limits to chat and create, use agents, or tackle complex multi-step tasks, purchase a Microsoft 365 subscription.

If you use Copilot on a desktop or web browser with a personal account (e.g. signed up using personal Microsoft, Google or Apple email), you will be moved to an updated version of Copilot. Your chat history and content will move with you. You will be guided through the process.  

If you use the Copilot mobile app, you will need to download a new version of Copilot to continue using the app.

If you use the Microsoft 365 Copilot app today with a personal Microsoft account, you may notice some updates to appearance and navigation. If you were using the Microsoft 365 Copilot app without a Microsoft 365 subscription, you’ll now have access to Copilot chat, at no extra cost. You won’t have to make any changes to your account.

For Windows users, the Microsoft 365 Copilot app icon on your taskbar may be updated. For mobile users, there will be an update to the app that may be auto-installed, or you may need to manually request an update. The icon will update for mobile users as well.

Your chat history and content you’ve created will be merged into a single updated Copilot app.

You will see the Microsoft 365 Copilot icon update if you have Copilot installed for Windows or on a mobile device. Otherwise, there will be limited changes to your Copilot experience.

No. Most updates will happen automatically. Existing users will be guided through the transition, and web users will be automatically redirected to an updated version of Copilot.

Commercial data boundaries, tenant controls, and compliance protections are not changing. The boundaries that keep work and personal separate remain in place: Personal accounts (MSA) and work accounts (Entra) are distinct by design, so personal data can't reach your tenant, and your enterprise data can't cross the other way.

Yes. You can continue to switch between personal and work or school accounts using the account switcher within Copilot, just as you might be doing today. Work and personal experiences remain separated by design, and data does not flow between them.

Files shared and generated with the standalone Copilot app will be moved to OneDrive. You can access and manage your Copilot files in the OneDrive app on your desktop or mobile device, or by logging into your Microsoft account. Additional storage capacity is available with a Microsoft 365 subscription.

Copilot is designed with privacy, security, and Responsible AI principles at its core. Microsoft protects your personal data in accordance with the

Microsoft Privacy Statement and applicable privacy laws. For details about conversation retention, personalisation, data use, file uploads, privacy controls, and Responsible AI practices, see the full Privacy Support Article.

If you are using Copilot with a personal Microsoft account, Google, or Apple sign-in see Copilot for Home: Your Data & Privacy 

If you are using Copilot with a work, school, or organisational (Entra) account see Data, Privacy, and Security for Microsoft Copilot and Data Protection when using Microsoft Copilot Chat for Work or School 

Most user data will be moved with you to the updated Copilot app: your chats, images and other content you’ve created with Copilot will be migrated. Group Chat threads, messages, and content, including images created in Group Chats, will not be carried forward. Podcasts will also not be carried forward. Before your account updates, copy any messages you want to keep into a document or notes app and download any images you want to save.  

Some features may be temporarily unavailable, or you may experience functionality gaps while the latest version of Copilot is being rolled out. Learn more.

We’re updating Copilot to create a simpler, more cohesive experience for everyone. Depending on the account and device you use, you will see changes to the Copilot app including changes to appearance and functionality, such as navigation, feature availability, or sign-in experience. You will be able to sign in to the updated Copilot app with a personal account, a work or school account, or both. Work and personal accounts remain separate. Your organisation’s security, privacy, compliance, and administrative controls continue to apply when you use Copilot with your work or school account.

With a fresh new look, the new app brings together the best of Copilot chat and image creation, along with the power of Microsoft 365 for your work. Access Word, Excel, Outlook, and other Microsoft 365 apps, files, and content directly from the app, so you can move seamlessly from chat to your favourite Microsoft apps. Sign in using your work, school, or personal account and connect to email, calendar, and cloud storage to give Copilot the context it needs to keep you moving forward at work or at home.  

Microsoft 365 subscribers can achieve more with Copilot, thanks to advanced AI, leading models, and higher usage limits than free users.

When you reach a limit, you can choose to upgrade to a paid option or return later. Copilot users in Edge or using the Copilot Windows app may benefit from a higher free usage allowance. 

For higher limits to chat and create, use agents, or tackle complex multi-step tasks, purchase a Microsoft 365 subscription.

If you use Copilot on a desktop or web browser with a personal account (e.g. signed up using personal Microsoft, Google or Apple email), you will be moved to an updated version of Copilot. Your chat history and content will move with you. You will be guided through the process.  

If you use the Copilot mobile app, you will need to download a new version of Copilot to continue using the app.

If you use the Microsoft 365 Copilot app today with a personal Microsoft account, you may notice some updates to appearance and navigation. If you were using the Microsoft 365 Copilot app without a Microsoft 365 subscription, you’ll now have access to Copilot chat, at no extra cost. You won’t have to make any changes to your account.

For Windows users, the Microsoft 365 Copilot app icon on your taskbar may be updated. For mobile users, there will be an update to the app that may be auto-installed, or you may need to manually request an update. The icon will update for mobile users as well.

Your chat history and content you’ve created will be merged into a single updated Copilot app.

You will see the Microsoft 365 Copilot icon update if you have Copilot installed for Windows or on a mobile device. Otherwise, there will be limited changes to your Copilot experience.

No. Most updates will happen automatically. Existing users will be guided through the transition, and web users will be automatically redirected to an updated version of Copilot.

Commercial data boundaries, tenant controls, and compliance protections are not changing. The boundaries that keep work and personal separate remain in place: Personal accounts (MSA) and work accounts (Entra) are distinct by design, so personal data can't reach your tenant, and your enterprise data can't cross the other way.

Yes. You can continue to switch between personal and work or school accounts using the account switcher within Copilot, just as you might be doing today. Work and personal experiences remain separated by design, and data does not flow between them.

Files shared and generated with the standalone Copilot app will be moved to OneDrive. You can access and manage your Copilot files in the OneDrive app on your desktop or mobile device, or by logging into your Microsoft account. Additional storage capacity is available with a Microsoft 365 subscription.

Copilot is designed with privacy, security, and Responsible AI principles at its core. Microsoft protects your personal data in accordance with the

Microsoft Privacy Statement and applicable privacy laws. For details about conversation retention, personalisation, data use, file uploads, privacy controls, and Responsible AI practices, see the full Privacy Support Article.

If you are using Copilot with a personal Microsoft account, Google, or Apple sign-in see Copilot for Home: Your Data & Privacy 

If you are using Copilot with a work, school, or organisational (Entra) account see Data, Privacy, and Security for Microsoft Copilot and Data Protection when using Microsoft Copilot Chat for Work or School 

Most user data will be moved with you to the updated Copilot app: your chats, images and other content you’ve created with Copilot will be migrated. Group Chat threads, messages, and content, including images created in Group Chats, will not be carried forward. Podcasts will also not be carried forward. Before your account updates, copy any messages you want to keep into a document or notes app and download any images you want to save.  

Some features may be temporarily unavailable, or you may experience functionality gaps while the latest version of Copilot is being rolled out. Learn more.